Refund policy

Return & Refund Policy:

We have a 7-day return policy, which means you have 7 days from the date you receive your order to request a return.

To be eligible for a return, your item must be unworn, unwashed, unused, and in the same condition that you received it, with all original tags attached. You’ll also need your receipt or proof of purchase.

How to Request a Return

To start a return, contact us at info@bbr.nyc within 7 days of receiving your order.

Please include your order number and the reason for your return. Do not send your item back before your return has been approved.

If your return is approved, we will provide the return shipping address and any additional return instructions by email.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged upon arrival.

We recommend using a trackable shipping service when returning an item. BBR is not responsible for returned merchandise that is lost or damaged during return shipping.

Non-Returnable Items

Items that have been worn, washed, altered, damaged, or otherwise used are not eligible for return.

Items returned without original tags or outside the 7-day return period may not be accepted.

Sale or final-sale items are not eligible for return unless otherwise stated on the product page.

Exchanges

Exchanges may be offered in certain circumstances and are subject to approval by BBR.

To request an exchange, contact us at info@bbr.nyc within 7 days of receiving your order. Please include your order number and the item you would like to exchange.

All exchanges must be approved before the item is sent back. The item must be unworn, unwashed, unused, and have all original tags attached. If approved, we will provide the return/exchange address and instructions by email.

Exchange requests are subject to product availability. If the requested replacement item is unavailable, BBR may offer a refund or another available option at its discretion.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for BBR to process the refund after the returned item has been received and approved. Your bank or payment provider may require additional time to post the refund.

If you have questions about your return or refund, contact us at info@bbr.nyc.